CCM 3

12 flashcards · Other · by Daniel F.

  1. factors of communication theories

    emphasis on the system of communication and interaction rather than message message is subject to interpretation culture is integrated with communication theories usually western

  2. situational context

    environment of communication can be a predictor of communication

  3. channels of communication in business

    email used within and between orgs fast, efficient, message can be carefully written intercultural pitfalls can be misunderstood can be too formal or informal no meta communication test messages even faster reflects spoken word social media

  4. language during business encounters

    when mother languages differ use translator or common language english as a common ground

  5. Meta-communication

    all communication has it tone of voice, attitudes, expressions gestures suggesting time gestures and voice modulation signaling emphasis completely replace spoken languge

  6. non-verbal communication in business

    can be source of irritation, even silence can be misinterpreted facial expressions linked to context clearness or ambiguosness linked to status of speker can differ in different cultures gestures can differ in different cultures proxemics important to know the difference in different culutres

  7. cultural assumtions

    not easily expressed and not well understood by insiders real motives of behavior and explanation have gaps can be source of missunderstanding and conflict

  8. national identity

    appears first for outside observers insiders may not recognize it can limit communication because it predefines limits of the exchange

  9. ethnocentrism

    mechanism of separating my group from yours responsible for forming prejudice and stereotypes

  10. building stereotypes

    starts by judgement of norms and values of other, continues by making use of perceptions or beliefs from own culture prejudice - unconscious positive or negative feelings towards members of other gorups, when manifested consciously they are stereotypes

  11. stereotypes in business

    avoid use in markering

  12. dealing with steretypes

    dont fight against it, change it