[Quality Assurance] Week 2

15 flashcards · Other · by Ahmed Adil

1. After the war Japanese companies focused on

   quality

2. During and after the war American companies focused on

   meeting delivery dates not quality

3. What is Total Quality Management?

   A philosophy of management for continuously improving the quality of products and processes.

4. What caused TQM to begin?

   TQM as a philosophy began as a result of repairing the damage Japan suffered after the World War II.

5. Who invented the 14 points for management?

   Deming

6. What are the steps of Deming cycle

   Plan Do Check Act

7. Who invented the Quality Trilogy

   Joseph M. Juran

8. What are the key steps in Juran's trilogy

   Quality planning Quality control quality improvement

9. Who is the quality guru known for emphasizing the concept of Zero Defects

   Crosby

10. Crosby defined quality simply as

    conformance to the customers' requirements

11. What are the Crosby's 4 absolutes

    The definition of quality is conformance to customer requirements The system of quality is prevention The performance standards is zero defects The measurement of quality is the price of non-conformance

12. Define the zero defects theory

    Zero Defects is a performance method and standard that states that people should commit themselves to closely monitoring details and avoid errors.

13. Give 3 benefits for applying TQM

    Growth in income Increase in sales Increase in assets

14. TQM is customer oriented

15. TQM focuses on customer satisfaction