[Quality Assurance] Week 4

10 flashcards · Other · by Ahmed Adil

  1. What is Total Quality Management?

    A philosophy of management for continuously improving the quality of products and processes.

  2. TQM vs. traditional approach to quality. Philosophy: TQM: TQM is a comprehensive, organization-wide approach that emphasizes a culture of continuous improvement, customer focus and employee involvement. It views quality as the responsibility of everyone in the organization. Traditional Quality Management: Traditional approaches often focus on inspection and correction of defects after they occur, with less emphasis on a holistic quality culture.

  3. TQM vs. traditional approach to quality. Focus on Prevention vs. Detection: TQM: TQM places a strong emphasis on preventing defects and errors at every stage of the process, from design to production to delivery. Traditional Quality Management: Traditional approaches rely more on detecting and correcting defects through inspection and quality control measures.

  4. Name some obstacles to TQM Implementation

    No Management Commitment  Inability to Change Organizational Culture  Improper Planning  Lack of Continuous Training and Education  Isolated Individuals and Departments  Ineffective Measurement Techniques and Lack of Access to Data and Results  Inadequate Attention to Customers  Inadequate use of Empowerment and Teamwork  Failure to Continually Improve

  5. What are the six elements of TQM

    1. Customer Satisfaction 2. Leadership 3. Employee Empowerment 4. Supplier Partnership 5. Continuous Improvement 6. Process Measures

  6. How do we measure customer satisfaction?

    Feedback

  7. Feedback enables the organization to?

     Discover customer dissatisfaction  Discover relative priorities of quality  Compare performance with the competition  Identify customers’ needs  Determine opportunities for improvement

  8. What is the acronym for JIT

    just in time

  9. What are the benefits of implementing JIT

    Reduces the potential for product waste. Reduces setup times. Reduces cost of production.

  10. Performance measures are used to

     Establish baseline measures  Determine which processes need to be improved  Indicate process gains and losses  Compare goals with actual performance  Provide information to make informed decisions