[Quality Assurance] Week 5

10 flashcards · Other · by Ahmed Adil

  1. A volunteer group composed of workers usually under the leadership of their supervisor who are trained to identify, analyze and solve quality work-related problems and present their solutions to management.

    Quality circle

  2. Refers to the values, beliefs, and behaviors within an organization that prioritize and promote a commitment to delivering high-quality products or services.

    Quality culture

  3. The benefits of nurturing a quality culture (4)

    maintain customer satisfaction  build a positive reputation  drive long-term success  continuously improve their quality processes

  4. International standards developed by the International Organization for Standardization that provide guidelines for implementing and managing quality management systems (QMS) within organizations.

    ISO 9000 Series

  5. ISO 9000 Series principles (6)

     customer focus  leadership  involvement of people  continual improvement  mutually beneficial supplier relationships  Factual Approach to Decision Making

  6. ISO 9000 Series benefits (5)

     Enhancing customer satisfaction  Improving internal processes  Achieving overall business excellence  Provides a systematic approach to quality management  Increased efficiency and competitiveness

  7. What is the ISO 9000 Series operating principle

    Plan, do, check and act (Deming cycle)

  8. composition of all the organization’s policies, procedures, plans, resources and processes; deliberately aimed at achieving product or service quality levels consistent with customer satisfaction and the organization’s objectives.

    Quality Management System QMS

  9. ISO 9000 is concerned only with quality management system for the design, development, purchasing, production, installation and servicing of products and services.

    ISO 9000/TQM

  10. TQM is encompasses every aspect of the business or organization not just the systems used to design, produce, and deploy its products and services. This includes all support systems such as human resources, finance and marketing. It is involves every function and level of the organization, from top to bottom.

    ISO 9000/TQM