[Quality Assurance] Week 7

8 flashcards · Other · by Ahmed Adil

  1. Juran’s trilogy focuses on (3)

    Quality planning Quality improvement Quality control

  2. Involves developing the products, systems and processes needed to meet or exceed customer expectations. A. Quality planning B. Quality improvement C. Quality control

    A

  3. Quality planning steps (5)

    Determine who the customers are. Identify customers’ needs. Develop products with features that respond to customer needs. Develop systems and processes that allow the organization to produce these features. Deploy the plans to operational levels.

  4. Quality control involves operational techniques and activities that are used to fulfill quality requirements such as (4)

    Assess actual quality performance. Compare performance with goals. Act on differences between performance and goals. Inspection to ensure that processes are performing as expected

  5. What does quality improvement do (5)

    focuses on continuous improvement of processes and products Develop the infrastructure necessary to make annual quality improvements. Identify specific areas in need of improvement, and implement improvement projects. Establish a project team with responsibility for completing each improvement project. Provide teams with what they need to be able to diagnose problems to determine root causes, develop solutions and establish controls that will maintain gains made.

  6. Quality Planning involves: A. Start product quality inspection B. Execute the quality planning C. Planning on Organization Quality goals D. Creating products and services that meet customer

    D

  7. Quality Control focus on: A. Determine what needs to be done to meet quality standards B. Activities to identify products or services which meet quality requirements C. Develop the infrastructure necessary to make quality improvements. D. Deploy the quality plans to operational levels.

    B

  8. Quality Improvement involves: A. Identify customers’ needs. B. Inspection to ensure that processes are performing as expected C. Identify specific areas in need of improvement. D. Determine who the customers are.

    C