Nursing leadership (communication)

15 flashcards · Other · by KRYSTEL ANN A MARTIN

1. A complex, ongoing, dynamic process in which the participants simultaneously create shared meaning in interaction.

   Communication

2. the transmission of information, opinions, and intentions between and among individuals

   Communication

3. Principles of effective communication

   1. Clear lines of communication serve as the linking process by which parts of the organization are unified toward goal achievement. 2. Simple, exact, and concise messages ensure understanding of the message to be conveyed. 3. Feedback is essential to effective communication. Mutual interaction is required. 4. Communication thrives best in a supportive environment, which encourages positive values among its personnel. 5. A manager's communication skill is vital to the attainment of the goals of…

4. traditional line of communication is from superior to subordinate, which may pass through various levels of management

   Downward communication

5. emanates from subordinates and goes upward

   Upward communication

6. or lateral flows between peers, personnel or departments on a the same level

   Horizontal communication

7. usually in the form of feedback to show the extent to which downward communication has been received, accepted and implemented

   Upward communication

8. communication is primarily directive and activities are coordinated at various levels of the organization

   Downward communication

9. •includes policies, rules and regulations, memoranda, handbooks, interviews, job descriptions, and performance appraisal

   Downward communication

10. used most frequently in the form of endorsements, between shifts, nursing rounds, journal meetings and conferences, or referrals between departments or services

    Horizontal communication

11. deals with the information that flows from the caregivers to the patients, their families, relatives, visitors and the community

    Outward communication

12. results when verbal message is incongruent with the non verbal message and the recipient will have difficulty interpreting the intended meaning.

    Intrasender conflict

13. occurs when a person receives two conflicting messages from differing sources.

    Intersender conflict

14. Distorted communication

    Intersender conflict and Intrasender conflict

15. common causes of distorted communication

    Using inadequate reasoning • Using strong, judgmental words • Speaking too fast or to slowly • Using unfamiliar words • Spending too much time on details