Nursing leadership (decision making)

24 flashcards · Other · by KRYSTEL ANN A MARTIN

  1. Process of identifying and choosing a particular course of action from among several possible alternatives/choices

    Decision making

  2. Steps in decision making

    • IDENTIFY THE PURPOSE • SET THE CRITERIA • WEIGH THE CRITERIA • SEEK ALTERNATIVES • TEST ALTERNATIVES • TROUBLESHOOT • EVALUATE THE ACTION

  3. Defined as the consequence of real and perceived differences in mutually exclusive goals, values, ideas, attitudes, beliefs, feelings, or actions within

    Conflict management

  4. a victory for one side and a loss for the other side

    Competitive conflict

  5. The process by which the conflict is resolved is determined by a set of rules

    Competitive conflict

  6. The goals of each side are mutually incompatible, but the emphasis is on winning not the defeat or reduction of the opponent.

    Competitive conflict

  7. l does not follow any mutually acceptable set of rules and does not emphasize winning

    Disruptive conflict

  8. The parties involved are engaged in activities to reduce, defeat, or eliminate the opponent

    Disruptive conflict

  9. Takes place in environment charged with fear, anger, and stress

    Disruptive conflict

  10. Types of conflict

    COVERT CONFLICT OVERT CONFLICT VERTICAL CONFLICT HORIZONTAL CONFLICT

  11. problems are brought out in the open and attempts are made to resolve it through knowledge and reason

    Confrontation

  12. involves give and take on various issues among the parties.

    Negotiation

  13. Implies mutual attention to the problem, in which the talents of all parties are used.

    Collaboration

  14. used to divide the rewards between both parties.

    Compromise

  15. is an all-out effort to win, regardless of cost

    Competing

  16. is an unassertive, cooperative tactic used when individuals neglect their own concerns in favor of others concerns

    Accommodating

  17. The participants never acknowledge that a conflict exists

    Avoiding

  18. remove at least one party - making impossible to resolve the situation

    withdrawal

  19. accomplished by complimenting one's opponent, downplaying differences, and focusing on minor areas of agreement, as though little disagreement existed

    Smoothing

  20. yields an immediate end to the conflict but leaves the cause of the conflict unresolved Appropriate in situations of life-or-death

    Forcing

  21. can be positive or negative Effective approach to handling power differences - verbal abuse

    Resistance

  22. Win-win

    Confrontation, collaboration

  23. Win-lose

    Negotiation, competing, forcing, resistance

  24. Lose-lose

    Compromise, Avoiding, Withdrawal, Smoothing