Total Quality Management

4 flashcards · Computer Science · by Kalpana Satish

1. What is Bench Marking?

   A continuous, systematic process of evaluating and comparing the capability of one organization with others normally recognized as industry leaders, for insights for optimizing the organizations processes.

2. Advantages of Bench Marking

   Benchmarking is a powerful management tool because it overcomes "paradigm blindness." Benchmarking opens organizations to new methods, ideas and tools to improve their effectiveness. It helps crack through resistance to change by demonstrating other methods

3. THE BENCHMARKING PROCESS

4. Types of Bench Marking