Chapter 16: Troubleshooting Operating Systems

9 flashcards · Other · by Ian Christensen

1. What is WinPE?

   Windows Preinstallation Environment

2. What is WinRE?

   Windows Recovery Environment

3. What are some third-party products that will allow you to create a system recovery and then later restore the computer using the system image and WinRE?

   Macrium Reflect 7 Free Edition EaseUS Todo Backup Free

4. What is Safe Boot?

   The troubleshooting mode of an operating system. By pressing a particular key after the computer is turned on, it allows the system to boot with only essential components such as the OS kernel and mouse, keyboard and basic display drivers. All applications normally set to automatically launch when the computer is booted are bypassed. As long as there is no corruption of the OS on the hard disk, when the computer cannot boot due to software or hardware conflicts, it can generally boot into safe…

5. What are the three major types of Operating System problems?

   Boot Problems Boots but doesn't load desktop Desktop level

6. What does it mean when there is a black screen?

   Sleep or Hibernate Mode Shut down Boot order is wrong Device driver issues

7. What should you do if the computer has a black screen and a device driver has a problem?

   Boot in safe mode by hard shutting down the computer three times right after the windows logo appears, and then open device manager

8. What is a Kernel Panic?

   A failure in the operating system kernel that causes the OS to abend (crash).

9. What are two examples of Kernel Panics?

   The BSoD The SWoD