quarter 2

208 flashcards · Other · by Yan Cu

1. It is the proactive task of identifying, analyzing and improving upon existing business processes within an organization for optimization and to meet new quotas or standards of quality.

   process improvement

2. goal of process improvement

   reducing process time improving output quality cutting out waste

3. Creating a better product with the same input of resources. Finding steps within the process that negatively influence the endproduct, resulting in defects and error.

   Improving Output Quality

4. It is finding ways of carrying out the process faster or more efficiently Like, eliminating useless steps or to adopt new technology

   Reducing Process Time

5. Discover wasteful processes and cutting them out of the workflow This may either help achieve the first two goals or simply just improve overall productivity.

   Cutting Out Waste

6. STEPS OF PROCESS IMPROVEMENT

   Keep an eye on the prize Be proactive Put employees at the core Just do it Mix and merge Expect to make a long-term commitment Keep options open

7. It is a program or intervention involves the collection of routine data that measures progress toward achieving program objectives. It is used to track changes in program outputs and performance over time. It provides regular feedback and early indications of progress (or lack of progress). Its purpose is to permit the management and stakeholders to make informed decisions regarding the effectiveness of programs and the efficient use of resources.

   MONITORING

8. Assessing employee’s efficiency, identify who is working hard and who is not, and improving the workplace’s overall productivity. It is a way of knowing of how effective the staff, team, department and organization are. It is important because it can make the difference between success and failure.

   PERFORMANCE MONITORING

9. It is the result will achieve when surveying customers with the ‘would you recommend’ question. 0-6 (Detractors), 7-8 (Passives), 9-10 (Promoters) NPS= Percent promoters – Percent Detractors

   Net Promoter (NPS)

10. How would you rate your overall experience with the product?’ 1-very unsatisfied, 2- unsatisfied, 3- neutral, 4-satisfied, 5-very satisfied % of satisfied customers = # of satisfied customers / # of satisfaction survey responses

    Customer Satisfaction Score (CSAT)

11. ‘How much effort did you have to put forth to handle your request?’ 1- I had to put very little effort to get the problem solved, 5 or 7 – I had to go through hell trying to get my problem solved. In measuring, just calculate the average score.

    Customer Effort Score (CES)

12. POSITIVE EFFECTIVE FEEDBACK TO COWORKER

    Be honest yet fair Provide relevant feedback Be specific and thorough Keep it professional Remember your feedback is only part of the equation

13. It is about communicating with a supplier regarding a given procurement process. Embedding suppliers __into procurement process informs commitment to continuous improvement its relationship with the company.

    SUPPLIERS FEEDBACK

14. Think through each competency on the review form and give a score you feel is appropriate based on your experience with the employee.

    Be honest yet fair

15. Consult the descriptions included on the review form so you provide feedback that aligns with your employer’s expectations.

    Provide relevant feedback

16. Provide examples and additional information in the comments field so the employee receives actionable feedback they can use to improve.

    Be specific and thorough

17. t’s fine to be critical but never be rude. Remember that feedback is screened before it’s shared with the employee.

    Keep it professional

18. You’re one of many raters evaluating your coworker so do your best to give detailed feedback but don’t be surprised if it’s not acted on.

    Remember your feedback is only part of the equation

19. TASK IDENTIFICATION

    PLANNING PREPARING

20. is the process of thinking about the activities required to achieve a desired goal. It is the first and foremost activity to achieve desired results.

    PLANNING PREPARING

21. is a program or group of programs designed for end users.

    Application software

22. may be bundled with the computer and its system software or published separately, and may be coded as proprietary, open-source or university projects.

    Applications

23. Apps built for mobile platforms are called

    mobile apps

24. COMPUTER HARDWARE

    Keyboard Mouse Hard drives Monitor System Unit

25. TYPES OF APPLICATION SOFTWARE

    Word Processing Software Spreadsheet Software Database Software Application Suites Multimedia Software Communication Software Internet Browsers Email Programs

26. Tools that are used to create word sheets and type documents etc.

    Word Processing Software

27. It is used to compute quantitative data

    Spreadsheet Software

28. Used to store data and sort information.

    Database Software

29. A collection or related programs sold as a package.

    Application Suites

30. Tools used for a mixture of audio, video, image and text content.

    Multimedia Software

31. Tools that connect systems and allow text, audio, and video-based communication.

    Communication Software

32. Used to access and view websites.

    Internet Browsers

33. Software used for emailing.

    Email Programs

34. WORD PROCESSING SOFTWARE

    Word WordPad Notepad AppleWorks

35. SPREADSHEET SOFTWARE

    iNumbers Microsoft Excel Quattro Pro X9

36. DATABASE SOFTWARE

    MySQL DB2 SQL Server File Maker ORACLE DATABASE Microsoft Access

37. APPLICATION SUITES

    LibreOffice OpenOffice SmartSuite Office365 Office

38. MULTIMEDIA SOFTWARE

    VLC nero realplayer Windows Media Player 11

39. COMMUNICATION SOFTWARE

    Viber Google Meet Skype Zoom Windows NetMeeting

40. INTERNET BROWSERS

    Firefox Safari Google Opera Browser Microsoft Edge

41. EMAIL PROGRAMS

    Apple Mail Yahoo Outlook Webmail Hotmail Google mail

42. A series of operations on data, especially by a computer, to retrieve, transform, or classify information. Manipulation of data by a computer. It includes the conversion of raw data to machine-readable form, flow of data through the CPU and memory to output devices, and formatting or transformation of output.

    DATA PROCESSING

43. They store virtually all of the data and applications on a computer, except for hardware which is generally managed through separate read-only memory or ROM.

    STORAGE DEVICES

44. TYPES OF STORAGE DEVICES

    PRIMARY STORAGE PRIMARY STORAGE

45. Generally smaller in size and are designed to hold data temporarily. They are internal to the computer and have the fastest data access speed. This include RAM and cache memory

    PRIMARY STORAGE

46. Usually have larger storage capacity, and they store data permanently. They can be internal or external to the computer. This include hard disk, optical disk and USB storage devices.

    SECONDARY STORAGE

47. It is the process of designing or arranging workplaces, products and systems so that they fit the people who use them. __ aims to create safe, comfortable and productive workspaces by bringing human abilities and limitations into the design of a workspace, including the individual’s body size, strength, skill, speed, sensory abilities (vision, hearing), and even attitudes.

    ERGONOMICS

48. A system of organization of icons on a screen.

    desktop

49. A small graphical representation of a program or file.

    icon

50. A location for storing files on your computer. These are found in hierarchical files system, such as Linux, MS-DOS, OS/2, and Unix.

    DIRECTORIES

51. A ___ is an object on a computer that stores data, information, settings, or commands used with a computer program.

    file

52. A __ , also called a directory, is a space used to store files, other __ , and shortcuts on a computer.

    folder

53. A location where deleted files or folders are temporarily stored. It allows users to recover files that were deleted in Windows.

    RECYCLE BIN

54. 6 Secret Keyboarding Techniques for Typing Faster

    Maintain erect posture during typing Deploy touch typing Use correct fingering Put the habit of looking only at the screen Press non-letter keys properly Keep a pace in typing

55. It refers do typing without using the sense of sight to find the keys.

    touch type or touch keyboarding

56. A typists who do not look at the keyboard but do not use home row either are referred to as

    hybrid typists

57. _____ keys (on a QWERTY keyboard) represent the base position

    F D S A and J K L

58. Use the thumb of whichever hand is more convenient for you to press the __ key

    Space

59. The base position on the numeric pad is the number ___ key for the middle finger,

    5

60. ___ for the index finger

    4

61. __ for the ring finger

    6

62. file menu options in current program

    Alt + F

63. edit options in current program

    Alt + E

64. Universal help (for all programs)

    F1

65. select all text

    Ctrl + A

66. cut selected item

    Ctrl X

67. cut selected item (2)

    Shift + Del

68. copy selected item

    Ctrl + C

69. copy selected item (2)

    Ctrl + Ins

70. Paste

    Ctrl + V

71. Paste (2)

    Shift + Ins

72. Go to beginning of current lline

    Home

73. Go to beginning of document

    Ctrl + Home

74. Go to end of current line

    End

75. go to end of document

    Ctrl + End

76. Highlight from current position to beginning of line

    Shift + Home

77. Highlight from current position to end of line

    Shift + End

78. Move on word to the left at a time

    Ctrl + <-

79. move one word to the right at a time

    Ctrl + ->

80. WAYS TO TAKE CARE OF KEYBOARD

    WIRE SAFETY AVOID LIQUIDS AVOID EATING NEAR THE KEYBOARD PRESS THE KEYS SOFTLY COVER AFTER USE CLEAN IT PROPERLY CARE FOR BATTERIES

81. how to wire safety

    Avoid bending Don’t place heavy on it to avoid stress which can cause breakage or cuts.

82. what can liquids cause to keyboard

    can damage internal circuit

83. WHY AVOID EATING NEAR THE KEYBOARD

    Small pieces of food that fall and enter the circuit will stop one or more keys to function. Insects might reside in the keyboard.

84. WHY PRESS THE KEYS SOFTLY

    helps printed characters on leys to long last

85. WHY COVER AFTER USE

    To avoid dust particles.

86. HOW TO CLEAN KEYBOARD PROPERLY

    Use lint free cloth to avoid scratches on the keyboard. Use a vacuum cleaner, air blower or 90% isopropyl alcohol. Never use ethyl based alcohol because it can harm the keyboard as well as other parts of computer.

87. HOW TO CARE FOR BATTERIES

    Change the low batteries right away and clean up the space before replacing new batteries.

88. PROPER WAYS TO CLEAN A KEYBOARD Method 1:

    removing debris from a keyboard: Shut down the computer and detach all connecting cables. Turn the keyboard upside down to shake out loose debris. Use compressed air to blow dust and debris out from the keys. Use a dust vacuum to sweep up hard to remove debris. Clean around the keys with a cloth swab dipped in isopropyl alcohol. Scrub the keyboard with a cloth dampened in isopropyl alcohol. Polish the keyboard with a lint-free cloth

89. PROPER WAYS TO CLEAN A KEYBOARD Method 2:

    Treating Liquid Spills Turn off the computer and unplug the keyboard right away. Turn the keyboard upside down to shake out the liquid. Dry the keyboard with a microfiber cloth. Let the keyboard air dry for at least 24 hours. Test the keyboard for sticky keys and other signs of damage.

90. PROPER WAYS TO CLEAN A KEYBOARD Method 3:

    Cleaning Inside a Keyboard Switch off the computer and disconnect the keyboard. Pull the keys off with a screwdriver if they are removable. Unscrew the keyboard and pull it apart if possible. Place the keys in a colander to wash them in warm water. Wash the empty faceplate with soap and warm water. Wipe the other half of the keyboard with a cloth and isopropyl alcohol. Clean the keys stems with cotton swabs dipped in isopropyl alcohol Let the keyboard dry for 2 to 3 days. Replace the keyboard p…

91. is considered a quasi-experimental study examining how an independent variable, present prior to the study, affects a dependent variable

    Ex Post Facto

92. Ex Post Facto is considered as

    quasi-experimental

93. test for the relationship between two variables. It is conducted on a minimum of two groups in order to explain a noticed occurrence then it is analyzed mathematically to draw conclusions about the effect that one has on the other. Typically, not causation, should not make assumption from ___ research alone.

    correlational research

94. 3 types of correlational research:

    positive negative no correlational

95. increase/decrease in independent variable is associated with an increase/decrease also in dependent variable

    positive

96. an increase in independent variable is associated in a decrease in dependent variable

    negative

97. no correlation between 2 variables

    no correlational

98. this method is oftentimes a survey or a normative approach to study prevailing conditions. It involves discretion, recognition, analysis, and interpretation. The collection of data is also essential in order to test hypotheses or to answer questions concerning the current status of the subject of the study

    descriptive

99. these types of researchers examining patterns of similarities and differences across moderate number of cases. It establishes familiarity with each case included in a study

    comparative researchers

100. types of experimental research

     quasi-experimental research true experimental design