OB 14

17 flashcards · Other · by Daniel F.

1. Conflict

   a process that begins when one party receives that another party has negatively affected, or is about to negatively affect, something that the first party cares about.

2. Functional conflict

   conflict that supports the goal of the group and improves its performance.

3. Dysfunctional conflict

   conflict about the hinters good performance.

4. Three categories of conflict

   Relationship conflict - conflict based on interpersonal relationships. They are most likely dysfunctional, most psychologically exhausting to individuals, reduces OCB increases deviance. However it is weakly related to how well the team performs. Task conflict - conflict over content and goals of the work Researchers argue if this type of conflict is functional, reduces the extent so which people collaborate, increases the degree to which people compete with one another. Also leads to reduction…

5. Loci of Conflict (the framework within which conflict occurs)

   Dyadic conflict - conflict that occurs between two people Intergroup conflict - call thing between different groups or teams Intragroup conflict - conflict occurs within a group or team

6. The conflict process - stage 1

   Potential position or incompatibility: appearance of conditions - causes or sources - that create opportunities for it to arise. Conditions are grouped into three categories: Communication misunderstanding, noise, over-communication Structure variables such as size of group, degree of specialization in tasks assigned to group members, role clarity, member–goal compatibility, leadership styles, reward systems, and degree of dependence between groups or group members Personal variables personalit…

7. The conflict process - stage 2

   Cognition and Personalization, If the conditions cited in Stage I negatively affect something one party cares about, then the potential for opposition or incompatibility becomes actualized in the second stage. parties decide what the conflict is about Perceived conflict - Awareness by one or more parties of the existence of conditions that create opportunities for conflict to arise. Felt conflict - Emotional involvement in a conflict that creates anxiety, tension, frustration, or hostility.

8. The conflict process - stage 3

   Intentions - Decisions to act in a particular way. Using two dimensions assertiveness - the degree to which one party attempts to satisfy their own concerns cooperativeness -the degree to which one party attempts to satisfy the other party’s concerns five conflict-handling intentions: competing (assertive and uncooperative) A desire to satisfy one’s interests, regardless of the impact on the other party to the conflict collaborating (assertive and cooperative) A situation in which the parties t…

9. The conflict process - stage 4

   Behavior, The dynamic process of interaction functional conflicts are typically confined to the lower range of the continuum but upper range of the continuum are almost always dysfunctional.

10. The conflict process - stage 5

    outcomes, the consequences of the conflict functional outcomes improve groups performance, dysfunctional hinders its performance

11. Conflict management

    use of resolution and stimulation techniques to achieve the desired level of conflict In managing conflicts organisations can target three specific domains: strategy - designing conflict management activities with an understanding of their effect on the organisational system Function - encouraging this systemic adoption of conflict management practices, understanding employees needs. Worker - improving employee perceptions Of conflict, fostering ties and cohesion between people, adaptively addr…

12. Negotiation

    process in which two or more parties exchange goods or services and attempt to agree on the exchange rate for them.

13. Bargaining Strategies in negotiation: distributive bargaining

    Negotiation that seeks to divide up a fixed amount of resources; a win–lose situation. Fixed pie - The belief that there is only a set amount of goods or services to be divvied up between the parties.

14. Bargaining Strategies in negotiation: integrative bargaining

    negotiation that seeks one or more settlements that can create a win-win situation

15. Choosing between bargaining methods

16. Steps of negotiation process

    (1) preparation and planning BATNA - The best alternative to a negotiated agreement; the least the individual should accept. the lowest value acceptable to you for a negotiated agreement (2) definition of ground rules, (3) clarification and justification (4) bargaining and problem solving (5) closure and implementation.

17. Third parties in negotiation

    Mediator - A neutral third party who facilitates a negotiated solution by using reasoning, persuasion, and suggestions for alternatives. Arbitrator - A third party to a negotiation who has the authority to dictate an agreement. Conciliator - A trusted third party who provides an informal communication link between the negotiator and the negotiation partner.